Terms and Conditions - Franklin Docs | Las Vegas

Terms and Conditions


All orders must be paid in full before printing jobs are started. Products will not be released or shipped until your payment is processed. We accept Visa, MasterCard, American Express and Discover credit cards. Please contact us for credit terms if needed.

Cancellation/Refund Policy:

All sales are final. After an order has been processed, you are responsible for paying the full amount for all completed work. Orders that are canceled after projects have begun will incur a 25% cancellation fee; orders canceled after proof approval will incur a 100% cancellation fee.

No refunds will be given unless the work has not been started. In such cases, you will be required to pay a $25 cancellation fee. An order may be voided the same day it was placed as long as no work has begun. Please allow for up to 10 business days to receive your refund.

If a finished product is defective, please notify Jackpot Printing within 10 business days after delivery in order to receive a product replacement or refund. You must return 100% of the received product within 15 days (at own expense) of your order delivery. All charges for rush printing or shipping are not refundable, including those for returned orders.

Held Orders:

Orders on hold for more than 10 working days will be considered cancelled and will be handled according to our cancellation policy.

Accuracy of Specifications:

Price quotations are based on the accuracy of the information provided. We may re-quote if files, uploads, film, tapes, copies, disks or other information and materials do not match the information given in the initial quotation. In addition, jobs requiring heavy ink usage may be subject to a 15% surcharge.


Any changes or corrections made to a project are subject to a $15 fee for each change or $65.00 per hour based on the nature of the correction(s). New files will require additional fees; the minimum fee for a new file is $30 (an estimate of fees can be provided). Once an order has started it can no longer be cancelled, placed on hold or changed and you will be required to pay the entire amount.

Color Proofing and Reproduction:

Due to variation in tools, paper, inks, and other working conditions, variations in color between color proofs and finished jobs are common and constitute acceptable delivery. Color reproduction is not guaranteed and we accept no responsibility for color variations between submitted files and final printed product. No reprints will be honored for color variations that have occurred during the printing process.

Client Property:

All the materials you provide to Jackpot Printing will be verified by delivery receipts. While in our possession, client materials will be covered under our fire insurance. Our liability for these items will not exceed the amount recoverable from the insurance company. If you wish to request additional insurance coverage you may do so in writing. Understand that you will be responsible for paying the premium.

Pick Up & Delivery:

Free delivery is for orders of $150 or more Monday - Friday 9am to 5pm.

Free delivery on the weekends is for orders of $350 or more.

Our delivery charge is $35.

Quoted turnaround times start once we verify your order and have the files we need to begin your job. Turnaround times may vary depending on quantity, paper and coating options and cannot be guaranteed.

We will contact you once the order is available for pick up. We do not guarantee specific pick up times prior to printing and shipping changes cannot be made once the order is in process. In addition, orders must be shipped at whole quantities and may not be split up.

We will make every effort to make sure we meet delivery schedules, however in the case of unexpected equipment failure, malfunction or technical problems that may delay the printing process, rush charges will be refunded or waived where applicable. Technical difficulties will not be grounds for order cancellation. In no case is Jackpot Printing liable for any consequences or damages resulting from any delays in shipment or delivery.


The printed work executed will be based on the description contained in your purchase order. You understand that all copy, sketches, dummies and preparatory work are intended only to demonstrate the general type and quality of the job and do not represent the actual work to be performed.

Electronic Manuscripts or Images:

Please keep a copy of the original files you with to have printed. Jackpot Printing is not accountable for accidental damage to supplied material or for the accuracy of the provided materials or final details. Please make sure to check, edit and correct text and images accordingly.


You will indemnify and hold Jackpot Printing harmless for any and all monetary loss, cost expense and damages on any and all manner of claims, demands, legal actions and proceedings that may arise pertaining to the printed work, including the legality of the materials and the violation of any copyright or proprietary right of any person.

Intellectual Property:

You are solely responsible for the use of all content to be used in the printed products, including images, graphics, text or other materials. You ensure that the subject matter is legal and not copyrighted by any other third party or that you have obtained the appropriate rights and permission to use this material.

Furthermore, you confirm that the work does not involve anything that is defamatory, libelous, harmful to reputation or jeopardizes anyone’s right to privacy or other economic or personal rights. You agree to compensate Jackpot Printing for all costs, liabilities, attorney fees and any expenses association with any infringement action.

Over-runs or Under-runs:

We cannot guarantee that every order will be the exact number of items that were ordered, however overruns or under-runs will not exceed or be less than 10% of the ordered quantities. We will charge for original quantity delivered.

Preparatory Materials:

Disks, negatives, plates, artwork tapes and all other articles supplied by us are the exclusive property of Jackpot Printing.

Prepress Proofs:

Jackpot Printing will provide prepress proofs and original copy for your review and approval as well as electronic proofs. Any corrections must be given to us and verified by your signature. We will execute the work once the final proof is approved. Jackpot Printing will not be held accountable for any undetected production errors.

Press Proofs:

Press proofs will only be provided if they have been requested in writing and a press sheet can be provided for your approval. We will bill for any lost press time due to any alterations and corrections requested.


If you do not accept our price quote within 30 days, that quote may be subject to change.


Jackpot Printing will store completed orders that are not to be shipped for up to 30 days. Orders that have not been picked up after that time period will be recycled. Per your request, we will keep your materials for an additional time and charge you accordingly. Jackpot Printing is not responsible for any loss or damage to stored materials that have been held beyond the limits of our insurance coverage.


It is your responsibility to pay for all taxes on printed products. No tax exemption will be offered unless you can offer us official proof of exemption with your purchase order.


This site is controlled and run by TSC Graphics, Inc., DBA Jackpot Printing, located in Las Vegas, Nevada. The internal laws of the State of Nevada shall govern the performance of these Terms and Conditions without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Las Vegas, Nevada for all disputes arising out of or relating to the Terms and Conditions of this site. Jackpot Printing reserves the right to make changes to these Terms and Conditions at any time.